Joseph Paglinawan

Core Skills

  • Cross-functional Team Lead
  • Experienced Problem Solver
  • Continual Process Improver
  • Team Building & Mentoring
  • Business & IT Planning
  • Charismatic Facilitator
  • Costing & Budgeting
  • Catalyst for Change
  • Project Scheduling
  • Client Relations & Presentations

Technical Skills

  • MS Office Suite (Proficient)
  • Adobe Design & Web Suite
  • Requirements Analysis
  • Process Optimization
  • Regression Analysis
  • Probabilistic Models
  • (X)HTML & CSS
  • Trend Analysis
  • ROI Analysis

Joseph is a creative, proven leader in managing progressive media, internet/digital technologies, and globally diverse teams. He works collaboratively with individuals and organizations that share his passion and enthusiasm for innovative, leading-edge information technology execution.

Joseph has a successful 12-year background in various industries generating revenue and driving profit from an unlikely source – information technology management. Joseph’s passionate support for the individual and corporate brand ensures client satisfaction, thus bolstering revenue. His mission to minimize downtime and maximize efficiency increases profitability.

Skilled in leadership, communication, and problem solving, Joseph’s true talents lie in his ability to identify, negotiate and manage strategic relationships with colleagues and business partners whose objectives, products and services complement the individual and organizational vision.

Joseph is currently working as a Senior Specialist IT Service Manager/Incident Manager where he’s accountable for the availability, reliability, and maintainability of AT&T’s enterprise-wide mission critical and non-mission critical infrastructure and applications, which provide unparalleled telecommunication, business solutions, and entertainment services to millions of clients across the world. Joseph directs global technical support teams to deliver millions in annual cost savings through his expertise in operational analysis and continual process improvement.

Joseph’s energy and dedication are also evident in his passion for travel and adventure sports along with his continuing commitment to volunteering within his local community. His résumé speaks volumes.